Refund Policy

Overview

At Giggle Learn, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds.

Digital Products (Ebooks)

Due to the nature of digital products, ebooks are generally non-refundable once the download link has been sent. However, we understand that issues may occur, and we will consider refunds on a case-by-case basis for:

• Technical issues preventing download or access
• Incorrect product received
• Duplicate purchases due to system errors

Refund requests for ebooks must be made within 7 days of purchase.

Physical Products

Physical books may be returned for a refund or exchange under the following conditions:

• Items must be returned within 14 days of delivery
• Books must be in original, unused condition
• Original packaging should be included when possible
• Customer is responsible for return shipping costs unless the item was defective or incorrect

Refund Process

To request a refund:

1. Contact us through our website or email with your order number
2. Provide a reason for the refund request
3. For physical products, wait for return instructions
4. Once approved, refunds will be processed to the original payment method within 5-10 business days

Non-Refundable Items

The following are not eligible for refund:

• Ebooks that have been downloaded and accessed
• Physical books that have been damaged by the customer
• Items returned after the specified time period

Contact Us

For refund requests or questions about this policy, please contact us through our website. We aim to respond to all inquiries within 2 business days.

Last updated: February 6, 2026